Account & Security

Password, privacy settings, Block, delete account

How-to articles

Forgot your passwordFor accounts signed up with email, you can get a password reset email. Privacy settingsDecide who can find you, who can message you, and whether to show read receipts. Block, report, and avoid scamsIf you get harassing or suspicious messages, you can block or report. Blocked people aren't notified. Passcode Lock, signed-in devices, and switching accountsAdd a 4-digit passcode to the app, see which phones are signed in to your account, and switch between multiple accounts on one phone. Export your data and delete your accountYou can export your data before deleting your account. Deleting can't be undone. Display settings and Care ModeAdjust text size and tab order. Older users can turn on Care Mode for bigger, clearer text.

FAQ

How do I sign in?

You can sign in with Google, or sign up / sign in with your email (signing up only needs an email and a password). After signing up with email, tap the link in the verification email before you start; the first time you sign in, you'll set your name and 24h ID. Phone number sign-in is coming soon.

I didn't get the verification email

Check your spam folder first, and add the sender noreply@use24h.com to your contacts so future emails don't get blocked. Still nothing? On the "Verify Your Email" page, tap "Resend Verification Email" (once every 60 seconds), then tap the link in the newest email.

I forgot my password

On the sign-in page, choose "Sign in with email" → "Forgot password". Enter your email and we'll send you a link to reset your password.

Can I change my 24h ID?

Your 24h ID can't be changed once it's set, so double-check before you save it. You can change your name, photo, and status anytime from "Edit Profile" at the top right of "Me" (or "Me › Personal info").

How do I delete my account?

Me → Account Security → Delete account. Your data is deleted along with it and can't be recovered; subgroups you created are handed over to the main group's creator. Photos and videos you uploaded to one-on-one and group albums are permanently deleted 90 days after you delete your account. During those 90 days they stay in the album, and the uploader is shown as "Deleted user". If you want to keep them, download them before you delete your account.

What if I get a new phone?

Sign in on your new phone with the same Google account or email. Your data is stored in the cloud and syncs back automatically. You can sign out of your old phone from "Signed-in Devices".

Is my data safe?

Only you can read and write your private data, which is protected by the database's security rules. Your birthday and social links are visible only to friends. You can also export your data from "Me › Account Security › Export my data".

Someone asked me to send money or a verification code

24h will never ask you for your password, verification code, or money. A stranger asking you to invest, send money, or buy gift cards or points is most likely a scam. Please block them right away.