Subscriptions & refunds

This document is a translation. If there is any difference, the Traditional Chinese version prevails.

1. Free and 24h Pro

Every 24h feature is free to use.
24h Pro is NT$150 a month or NT$1,490 a year, with the first month free: more energy and storage, unlimited Close Ones and no ads.
Actual prices, available items and trial eligibility are as shown on the in-app "24h Pro" page and in the App Store or Google Play; stores in different countries or regions may show local currency.

Subscriptions are paid for and managed through the App Store (iPhone) or Google Play (Android). 24h never charges you directly and never receives your payment details.
Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period.
The one-month free trial is limited to once per user, and eligibility is decided by the App Store or Google Play. Canceling during the trial means you will not be charged.

iPhone: open Settings → your name → Subscriptions → 24h and choose Cancel.
Android: open Google Play → Payments & subscriptions → Subscriptions → 24h and choose Cancel; you can also tap "Manage subscription" on the app's "24h Pro" page.
After canceling, you can keep using Pro until the end of the current period, then return to the free plan. Deleting your 24h account does not cancel your subscription automatically, so please cancel it in the store first.
After a subscription ends, you can still view and download the photos, videos and files you uploaded; if you are over the free storage limit you cannot upload more, and any excess that is left unresolved is handled under the notice and deletion rules in Section 4 of the Terms of Service.

Energy add-ons (1,000 or 5,000 energy) are one-time purchases, not subscriptions, and are valid for 90 days after purchase; unused energy expires after 90 days.
Storage add-ons (coming soon) are monthly subscriptions that can be canceled in the store at any time; after canceling you can keep using them until the end of that period.

Refunds on iPhone are handled by Apple; request one at reportaproblem.apple.com.
Refunds on Android are handled by Google Play: within 48 hours of purchase you can request one directly from your Google Play order history; after 48 hours, request it from Google Play under Google Play's refund policy.
After a refund or revocation, Pro benefits are canceled; for energy add-ons, any unused energy is taken back, and energy you have already used is not charged back.
24h cannot issue refunds directly. If you need help, email 24happ.office@gmail.com and 24h will explain how to request one.

Pro gift cards are not currently for sale. People who already have a code can redeem it in the Android app; redemption is not yet available on iPhone.
Reward energy from inviting friends cannot be exchanged for cash or transferred; the full rules are on the in-app "Invite friends" page.

If you have any questions about subscriptions or payments, email 24happ.office@gmail.com.